Return Policy

At Buckeye Brass & Winds we strive to provide you with the best products and services to meet your needs.  We do understand that returns may need to be made from time to time.  Below are some guidelines by which we will handle returns.  We know, however, that not every situation is the same, and that exceptions may be warranted.  We will always handle each return on a case-by-case basis.  Exceptions may be made at the discretion of the owner.

  1. All returns must be made within 7 calendar days of original purchase.  Returns will not be accepted after 7 days.
  2. Items must be returned in the same condition as they were at time of sale.  Damaged items may not be returned (exceptions may apply).
  3. Refunds will be made for product value only.  Shipping charges are not eligible for return.
  4. Merchandise being returned may be subject to a restocking fee.
  5. New instruments must be returned in “new” condition and must not show any dings, dents, scratches, scrapes, scuffs or any other wear to the instrument or other materials sold with it.  Instruments returned with missing accessories, cases or packing materials may be subject to additional fees.  New instruments which have been altered, damaged or modified after the sale are not eligible for return.  All instruments being returned are subject to a minimum $20 restocking fee.
  6. Used instruments must be returned in the same condition they were in time of sale and must not show evidence of additional cosmetic damage.  Instruments returned with missing accessories, cases or packing materials may be subject to additional fees.  Used instruments which have been altered, damaged or modified after the sale are not eligible for return.  All instruments being returned are subject to a minimum $20 restocking fee.
  7. Mouthpieces (woodwind or brass) must be returned in the same condition they were in at time of sale.  Mouthpieces which show signs of scuffing, scrapes, dings or any other wear are not eligible for return (minor insertion marks excluded).  All mouthpieces will be subject to a $10 restocking fee.  Mouthpieces which are returned missing their original packaging may be subject to additional fees.
  8. Consumables: Items which are consumed through usage (which include but are not limited to - lubricants, woodwind reeds, etc.) are not eligible for return unless they are still in their sealed, unopened packaging.
  9. Other items not mentioned above must be returned must be returned in their original condition at time of sale, and are subject to a $10 restocking fee.  Items showing any signs of scuffing, scrapes, dings, dents or any other wear are not eligible for return.

 

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